English Tutor Enterpreter Manager

Описание

VALENTINA VDOYDCHENKO 416 882 8472

801 Sheppard Ave. Unit 509, Toronto, Ontario, M3H 2T3
valentinavdovydtchenko@gmail.com

PROFESSIONAL EXPERIENCE
Resolutions Officer at KMB LAW 400 - 85 Enterprise Blvd, Markham, ON, Canada 2024

With Keyser Mason Ball, LLP legal team Creditor Services Group, negotiated payment arrangements for the TELUS and KOODO mobile clients, prepared legal cycle documentation, pre-legal communication with clients’ customers, ensured and secured the funds via negotiation, reconciliation, follow up on clients invoices and made the agreements to suit the parties well under the provincial and national legislature

Legal Assistant/Accounting 2017-2020
MJR Capital Services, collection agency legal department, Mississauga, Ontario
Legal support to the lawyer in the collection agency call center, service cycle legal documentation preparation, following Canadian and Provincial legislature, for major Canadian banks
Preparation of Legal Demand Letters, Affidavits of Service, and servicing upon clients,
Preparation and sending to court documentation such as judgments, writs, requests to the clerk, drafted prebills, e-filing docs to court, motion materials, and other supporting documentation, also dealing with major Canadian banks' confidential client information and interest rate calculation

Logistics Coordinator / Customs pre-clearance 2014-2017
Emprize Transport Inc. 31 Bessimer Court, Unit 1, Toronto, Ontario
Customs clearance for outbound/inbound Canada/USA border shipments
Interacted by phone and in person with various vendors, clients, drivers, customs brokers, freight brokers, and dispatch to ensure the shipments were accepted and released in a timely and accurate manner; was using the BorderConnect website, creating ACE/ACI Manifest for PARS/PAPS

Excellent organizational skills, planning, time management, attention to detail, high-level communication skills, team player, professional, friendly, client-service oriented

Accounting clerk 2011-2013
Bank of Nova Scotia, 1 St. Clair Ave. East, Toronto, Ontario
Reviewing organization operations, i.e., the daily branch transaction report and balance
sheets, investigation and reconciliation reports, inquiries
Negotiating, planning, and assisting customers with correct payment resolutions on one
or multiple credit card(s) or overdue accounts, prepared, reviewed, and processed clients' invoices
Received international money transfers with conversion rate, deposited to accounts
Provided administrative and customer service by other team members requests, receiving incoming phone calls or helping walk-in customers, resolving service and maintenance-related inquiries, researching and answering questions regarding account status
Directing sales opportunities to the appropriate sales officer
Verifying clients’ ID status as standard work procedure before picking up credit cards and other financial card services, look up and verify customers’ signature cards to confirm by other branch request and send via fax, or if servicing by will
finding additional customer contact information or transactions retrieved
past information from the microfiches database
Daily branch closing procedure

Office Administrator 2010-2011
Lending Tree Mortgage Company, HWY 7 and Lesly, Thornhill, Ontario
Client intake and assessment, called leads provided by real estate agents, registered clients, scheduled online appointments and in person, collected and input clients’ data into computerized systems. completed mortgage application files for walk-in clients and over the telephone, checked credit scores with Equifax or TransUnion and related income documentation and forwarded to underwriters, managed organization operations & provided administrative support to the office team
Managed general email and phone inquiries, ensuring acceptable response times, routed incoming mail, courier deliveries, and other materials; Maintained inventory of materials and supplies
EDUCATION
Accounting Clerk Certificate, Toronto, Ontario, 2011
Legal Assistant Diploma, Toronto, Ontario, 2005
Information Technology, TAFE Australia 2001
Business Administration, Marketing & Economics 1998
Saint-Petersburg State University, Russia, and Canada Christian College, Toronto
Counseling- psychologist - in progress
COMPUTER SKILLS
MS Windows, etc., WordPerfect, MS Word, Excel, PowerPoint, Conveyancer, Teraview, PCLaw 50 wpm, Border Connect database,
and various banking internal databases
Strong skills in working with business applications/technology