Head of verification department (KYC Lead)

Компания "Колл Солюшенс"

Call Solutions is an international company providing customer support, sales, and regional development in IT and fintech markets. Working with international clients, we deliver services in their native languages. Speak to the world with us!

We are looking for professional to lead the Know Your Customer (KYC) department, oversee document verification processes, develop the team, implement changes, and manage projects aimed at enhancing operational efficiency and ensuring compliance with regulatory requirements

The KYC Lead is responsible for implementing and overseeing changes in client verification processes, ensuring their efficiency and compliance with regulatory requirements, minimizing business risks, and driving team development to achieve key performance indicators.

What you will do:

• Build and lead an effective KYC team, including workforce planning, recruitment, professional development, and career mentoring.

• Ensure equitable workload distribution and foster a team culture aligned with the company’s mission and values.

• Drive strategic initiatives to develop and scale the KYC function.

• Align team operations with company goals and ensure the achievement of key performance indicators (KPIs).

• Analyze and improve existing KYC, anti-fraud, and risk-scoring processes to eliminate inefficiencies and align with international standards.

• Develop and implement strategies to enhance process effectiveness and customer experience.

• Integrate innovative tools and technologies to automate and optimize operations.

• Lead and execute projects aimed at improving KYC processes, from initial planning to completion. Ensure projects are delivered on time and within budget

• Manage the implementation of new software solutions and team adaptation to new requirements.

• Monitor compliance with KYC, AML, and anti-fraud regulatory standards and company policies.

• Adapt internal processes to meet changing legislative requirements and maintain compliance at all times.

• Balance regulatory obligations with business objectives to achieve practical and effective solutions.

What we are looking for:

• At least 2 years of experience in KYC, compliance, anti-fraud, or risk management.

• Proven success in managing teams, including team development, mentorship, and performance management.

• Hands-on experience with project management, IT solution implementation, and process optimization.

• Strong understanding of verification, compliance, and anti-fraud processes.

• Knowledge of international standards and regulatory requirements in KYC/AML.

• Strategic thinking with the ability to translate strategy into actionable tactics and operations.

• Advanced people management skills, including motivating and guiding teams toward achieving business goals.

• Adaptability and the ability to multitask in a fast-paced environment.

• Proficiency in English (Upper-Intermediate level or higher), with a focus on business communication and terminology.

• Analytical mindset and problem-solving skills to develop balanced solutions that meet both regulatory and business needs.

• Goal-oriented, with a focus on delivering high-quality outcomes.

What We Offer:

• The opportunity to influence process improvements and contribute to business transformation;

• A pivotal role in re-engineering business processes within a professional environment;

• A senior-level position (C-level minus 1);

• Competitive official salary;
• Stable full-time job in a growing company;
• Professional development opportunities: practical courses and workshops;
• Health insurance with dental and check-ups included;
• Partial compensation for transportation: parking or monetary compensation;
• Transport allowance*;
• Complimentary daily lunches to choose from;
• Comfortable office with a beautiful panoramic view and great amenities;
• Partial coverage for sports and mental health care;
• Language courses;
• Rock-and-roll corporate events;
• Monthly exciting office and team-building activities;
• Birthday gifts for employees and holiday presents for employees' children;
• Loyalty bonus after two years of work.

*This is an office-based position. We work from the office full-time.

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