B2B Customer Support / Success Manager

Компания "Genesis Group AG"

???? We’re Hiring B2B Customer Support / Success Manager

???? Location: Remote

???? About Us

We are a fast-growing global leader in the eSIM industry, on a mission to revolutionize global connectivity. Our B2B sector is rapidly expanding, providing seamless connectivity solutions for corporate clients and partners worldwide. We’re looking for a B2B Customer Support / Success Manager who will act as a trusted partner for our corporate clients, ensuring their long-term success and growth within our ecosystem.

✨ About the Role

The goal of this position is to ensure the successful operation of B2B clients through high-quality support, proactive guidance, and the development of project documentation. You will bridge the gap between technical support and account management.

• Schedule: 5 days a week (Mon–Fri), day shifts.

• Format: 100% Remote, Full-time.

???? Responsibilities

• Client Support & Success: Provide high-quality support via chat, email, and online meetings. Proactively guide clients through all stages—from onboarding and API integrations to partnership development.

• Growth & Experience: Identify opportunities for growth, improve client experience, and identify "points of growth" for corporate partners.

• Technical Management: Handle client requests, coordinate internal teams, monitor task statuses, and ensure strict adherence to SLA.

• Documentation & Systems: Create, update, and maintain project documentation (instructions, regulations, knowledge bases, and internal processes).

• Optimization: Systematize information and optimize internal workflows to improve the B2B support department.

???? Requirements

• Experience: 2+ years in B2B Support or Customer Success, specifically interacting with corporate clients.

• Industry Knowledge: Experience in Telecom or SaaS is a significant advantage. A basic understanding of mobile communication principles and roaming is required.

• Technical Savvy: Proficiency with CRMs, admin panels, and task-trackers. Understanding of integration processes (API knowledge is a plus).

• Diagnostic Skills: Ability to independently diagnose client requests, reproduce errors, and correctly escalate tasks to the development team.

• Analytical Skills: Strong ability to structure information and prepare high-quality documentation.

• Communication: Exceptional interpersonal skills and a focus on long-term partnership.

• Languages: Fluent Russian and English (B2–C1) are mandatory.

???? What We Offer

• 100% Remote work with a stable Monday–Friday schedule (Day shifts).

• Professional Growth: A chance to participate in the development of internal processes in a leading eSIM company.

• Expert Environment: Work with a friendly team of 10+ professionals in a culture of transparency and respect.

• Competitive Pay.

Dear Candidate,

Thank you for your interest in the B2B Customer Support / Success Manager position at Yesim! We are looking for a proactive professional to grow with us. If you love technology and excellence in client service, we can't wait to meet you.

Next Steps: To proceed with your application, please fill out this short form: https://docs.google.com/forms/d/e/1FAIpQLSc0LS-GW_SIRvyjVsH08UW6HYPf8s_vyJC-UnWx0yRRLbZXzQ/viewform

Please be advised that completing this survey is a mandatory step in our recruitment process. Applications that do not include the form response will not be moved forward to the screening stage.

Открыть контакты работодателя

Зарегистрируйтесь или войдите, чтобы открыть контакты работодателя