Customer Support Specialist (chats)

Описание

Ste p hen O gundele
C usto m er S erv ic e M anager
A d ed ic ate d c u sto m er s erv ic e r e p re sen ta tiv e w it h m ore t h an 3 y ears o f e xp erie n ce in t h e
cu sto m er s erv ic e in dustry . P ro ven e xp ert in h elp in g c u sto m ers � n d c re ativ e s o lu tio ns a n d
passio nate a b out p ro vid in g s te lla r s erv ic e. It is d ed ic ate d t o id en tif y in g c u sto m er n eed s
an d p ro vid in g e � ectiv e s o lu tio ns t o a ll p ro ble m s. E xcelle n t t im e m an ag em en t s kills
c o m bin ed w it h e xcelle n t k n ow le d ge o f t h e c u sto m er s erv ic e in dustry . B ilin gual,
h ard w ork in g, a n d r e ad y t o jo in m y n ext t e am
E xp erie nce
C usto m er S erv ic e R ep re se n ta tiv e
Arm ada Rem ote
F ebru ary 2 0 19 - M ay 2 0 21
C usto m er s e rv ic e s u pport s p ecia lis t
2w Tra de Rem ote
D ecem ber 2 0 17 - J anuary 2 0 19
E ducatio n
B ach elo r
Voro nezh S ta te U niv ers it y V oro nezh
E m ail
s te p hen ogundele 2 @ gm ail.c o m
P hone
+7 ( 9 00) 3 01 5 8-6 3
S kills

C RM
Know le d ge o f t h e M ic ro so ft O � ce
so ftw are p ackag e, a s w ell a s t h e
ab ilit y a n d w illin gness t o q uic kly
m aste r n on-fre e s o ftw are
P ro fe ssio nal c o nduct a n d s tric t
w ork e th ic
S olid p hone c u sto m er s erv ic e s kills
a n d c an s h ow a s o lid p ast h is to ry o f
exp erie n ce a n d s u ccess in d oin g s o
H as t h e s kills t o u se t h e c o m pute r
e� ectiv ely
E xcelle n t d eta il- o rie n te d c o ntro l
skills
E xcelle n t t im e m an ag em en t, d eta il
o rie n ta tio n, a n d s tro ng
org an iz atio nal s kills
L anguages
Englis h
A dvan ced
R ussia n
In te rm ed ia te

In tro ducin g u pdate d c u sto m er r e co rd s t o H ubsp ot C RM w hen in te ra ctin g w it h
c u sto m ers v ia e m ail, p hone, a n d s o cia l m ed ia .
•
In cre ase t h e a vera g e o rd er s iz e f o r n ew c u sto m ers b y 1 5 % b y q uic kly
u nders ta n din g t h eir n eed s a n d r e co m men din g t h e r ig ht p ro duct o � erin gs.
•
W ork w it h m ult ip le r e p orts t o h elp m eet c u sto m er e xp ecta tio ns, in clu din g b ut n ot
lim it e d t o : o pen o rd er r e p orts , r e vers e o rd er r e p orts , o pen d ir e cts , e tc
•
H an dle d c u sto m er c o m pla in ts w it h e m path y a n d c o m posu re . •
P ro vid in g a d m in is tra tiv e s u pport t o t h e s erv ic e t e am a n d c o nsis te n tly a ch ie vin g
m y s h ort- te rm a n d lo ng-te rm g oals .
•
K eep u p-to -d ate k n ow le d ge a b out p ro ducts a n d s erv ic es. •
H an dle d m ore t h an 9 0 c alls d aily , in clu din g r e g is te rin g n ew c u sto m ers , o bta in in g
cu sto m er d ata , s u bm it tin g r e le van t p ro duct in fo rm atio n, a n d c an celin g s erv ic es
•
W e h ave w ork ed h ard t o s o lv e a ll c u sto m er p ro ble m s in a t im ely a n d e � cie n t
m an ner.
•
R eceiv ed a n a vera g e c u sto m er s atis fa ctio n r a tin g o f 8 5% t o d ate , w hic h is 1 5 %
hig her t h an t h e c o m pan y a vera g e
•
D evelo ped s u ccessfu l t a ctic s f o r s ellin g p ro ducts a n d s erv ic es t o c u sto m ers a n d
w ork ed t o u nders ta n d t h e n eed s o f e ach c u sto m er.
•