Support Specialist with Hindi or Urdu

Описание

Date of birth: 11/01/1996
Nationality: Pakistani
WhatsApp : +86 188 6090 9703
E-mail: suhailjaanhunzai@gmail.com
Personal Information
 Personal development workshops
 Traveling and Mountain Climbing
 Volunteer work
 Sport

Interests
IT Technical Support Specialist
:elp desk and tech support: :ardware Assembly,
Maintenance, Peripherals, Printers, Drivers ;
Networks Configuration: Servers, Routers, TCP/=P
Sockets, LAN Technology , Fiber Optics
Fundamentals ;
Operating Systems : Windows servers, XP, 7, 8, 10,
MAC OS ;
Leadership and Operations: Customer Service -
Oriented, Exceptional Verbal and written
communication skills , software training and
implementation, efficient multi -tasker ;
Application development, database sys and
programming Languages: My SQL, Microsoft SQL,
Oracle, Crystal Reports C++/C#, XML, SQL,
ASP.Net, :TML, CS .

Skills
2021 – 2022 Junior IT Technical Support
An internat ional consulting company Barcelo Group
• Identified computer hardware and network system issues,
performing troubleshooting techniques for remediation.
• Enhanced manufacturing processes, reduced waste and
enhanced quality.
• Developed and maintained courteous and effective working
relationships.
• Built, customized and repaired technology based on staff
Requests.

Work Experience
20 19 – 20 21 Remote Technical Support Engineer
Karakorum Area Development Organization
• Provide expert support to remotely resolve hardware and/or
software issue for customers, including product calibrations,
adjustments, and SW upgrades.
• Working with the ticket tracking system (open, updаtеand close
support tickets).
• Answering phone calls from customers; arranging remote
troubleshooting sessions.
• Assisting your teammates and other colleagues on the topics
within your area of expertise. Contributing to the product development
based on the customer feedback.
• Urdu - native
• English - fluent
• Chinese - fluent
• Russian - basic

Languages
Diploma of mechatronics engineering
Suzhou Vocational University China , 2021
Bachelor of Computer Science
Islamic university of Pakistan, 2019
Diploma of Associate Engineering:
Telecommunication
Government College of Technology, Taxila,
2015

Education
Organized and dependable candidate successful at managing multiple
prior ities with a positive attitude. Willingness to take on added
responsibilities to meet team goals. To seek and maintain a full -time position
that offers professional challenges utilizing interpersonal skills, excellent
time management and problem -solving sk ills. Assisting employees and
visitors requesting services. Driven by cause to work diligently to
accomplish measurable impact.
Personal Summar y
201 7 – 20 19 System Administrator
Hunza Continental Hotel
• Diagnose, troubleshoot and resolve network issues.
• Refurbished PC systems and peripherals such as monitors,
networking equipment, printers and more.
• Tested and installed motherboards, processors and graphics
cards on desktops and laptops for corporate staff.
• Providing Technical assistance and support for incoming queries
and issues related to IT.