Hotel Precheck Specialist

Описание

LA N G U AG ESIT A LIA N : N ATIV E
EN GLIS H : A D VAN CED - C 1 L E V EL
(C AM BRID GE C ER TIF IC ATE)
SP A N IS H : A D VAN CED - C 1 L E V EL ( D ELE
C ER TIF IC ATE)
FR EN CH : I N TER M ED IA TE - B 2 L E V EL
R U SSIA N : I N TER M ED IA TE - B 2 L E V EL
E M PLO YM EN T H IS TO RYED U CATIO N
M ARK ET IN G S E C O ND D EG REE
2 021- c u rre n t
C O M MUN IC A TIO N D EG REE
2 017-2 020 a ca d em ic y e ar
A CCO UN TIN G H IG H S C H O OL
plu s E nglis h , F re n ch , S p an is h
2 012-2 017
M A R IA M EZ ZO LA N I
A uto riz zo i l t r a tta m en to d ei d ati p erso n ali c o n te n uti n el m io c u rric u lu m v it a e i n b ase a ll’a rt. 1 3 d el D . L gs. 1 9 6/2 0 03 e a ll’a rt. 1 3 G D PR 6 79 /1 6 .
L IV E C HAT C O STU M ER C ARE A SSIS TA NT
Ju ne 2 020 - A ugust 2 021 | K iw i T ra ve ls A pp , M il a n, Ita ly
- R em edie d is su es q uic kly a nd w it h in p a ra m ete rs o f c o m mpany-m andate d
polic ie s a nd p ro ce dure s
- In ve stig ate d a nd r e so lv e d a cco untin g, s e rv ic e a nd d eliv e ry c o nce rn s
- m anage th e s e rv ic e r e quests o f c o stu m ers th ro u gh d if fe re n t a cce ss
ch annels
- C oopera te d w it h o th er d epartm ents a nd b usin ess u nit s in o rd e r to s o lv e
co stu m er is su es
R EC EPTIO NIS T, S O CIA L M ED IA M ANAG ER
M ay 2 019 - J a nuary 2 020 | B ubble H ote l * **, B udapest, H ungary
- M akin g r e se rv a tio ns b y p hone a nd in p ers o n
- C heckin g in a nd o ut o f th eir r o om s
- P ro vid in g im pecca ble c u sto m er s e rv ic e , g enera tin g c o rre sp ondance ,
clie n b illin g a nd m anagin g m ult ip le ta sks
- D ealin g w it h c o m pla in ts a nd s o lv in g p ro ble m s th at m ay a ris e
- M anaged v a rio us s o cia l a cco unts to in cre a se h ote l v is ib ilit y
- C olla bora te d w it h c o lle agues to im pro ve th e c o nsu m er e ngagem en t
S EC RETA RY A ND A CCO UNTIN G A SSIS TA NT
April 2 018 - M ay 2 019 | V agnin i L uxu ry s rl, R im in i, Ita ly
- P re pare c o rre sp ondence , r e vis e d b rie fs a nd le gal d ocu m en ts
- T ra cke xp ense s fo r r e im burs e m ent a nd is su ed c h ecks to v e ndors fo r
se ttle m ent o f m is ce lla neous s e rv ic e s
- U pdate t a nd m ain ta ned th e m aager's m on th ly c a le ndar a nd c o оrdin ate d
daily a ppoin tm ents
B orn in R im in i ( Ita ly ), 1 997
E m ail: m aria m ezzo la ni@ gm ail. c o m
P hone n um ber: + 39 3 31 1 24 9 691
+ 7 952 2 33 4 716
S K IL LSTR IL IN GUAL I N I T A LIA N , E N GLIS H A N D
SP A N IS H
E X C ELLE N T C O M MUN IC ATIO N S K IL LS
P R O BLE M S O LV IN G
70W PM T Y PIS T
M IC RO SO FT O FFIC E S U IT E
O ve r 4 y e ars o f e xp erie n ce in
t e le p h on e a n d liv e c h at c o stu m er
se rv ic e , in clu din g s a le s, t e ch s u pport
a n d c o stu m er c a re . F a m ilia r w it h
c o n flic t r e so lu tio n a n d p osse ss a
p osit iv e a ttit u de.
C ostu m er-o rie n te d s u cce sfu l a t
w ork in g in a f a st p ace e n vir o n m en t.