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RAHUL MADAAN B.Com (Delhi University) DOB -29.11.1986 BlK -3,162, Subhash Ngr,Delhi -27. Mob: 962 -503 -7337 Email: rmadaan017@gmail.com SkypeID: rahul.madaan9 To endeavor for perfection in the area where my proficiency can be availed of and to be an asset to the organization enabling mutual growth - 10 years of work experience as a Real Estate Expert - Migrated US Transition Process in Lease Admin - Well versed with Process flow of Operations, developing Knowledge Transfer procedural steps, Standardization - Stabilization post Knowledge Transfer process - Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues - Proficient in managing Process Operations, developing Procedures and Service Standards - Prepares Delivery reports/presentations & other statements with a view to apprise senior management of Process operations and assist in critical decision -making process - Handled a team of 10 FTEs as a Team Lead Derm Trav - Leasing Mar 16 -Oct 18 - Scout and identify prospective tenants looking to lease a property - Provide potential tenants with a tour of property or home highlighting the valuable features of the building in order to convince customers and influence lease - Run background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible occupy a building - Maintain contact with lessees during their tenancy period to oversee their welfare and help resolve property issues - Oversee the processing and approval of client applications and lease documents - Elaborate the terms of lease, rental rate and period of paymen t to tenants - Guide the activities and operations of a leasing team to ensure revenue goals are achieved - Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets - Oversee the hiring and o n-the -job training of leasing recruits to bring them up -to-speed on work activities - Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent - Supervise campaign activities for the publi city of properties available for lease - Prepare accurate and professional listing (descriptions and photos) - Update listings on -line and soft copy flyers. - Arrange viewings with prospective tenants. - Prepare contracts and manage all aspects of the execution of the lease. Career Objective Industrial Experience - Undertake property inspections before, during and on completion of the tenancy. - Oversee prompt refund of the bond. - Oversee all aspects of the property management (maintenance, repairs, service) in a prompt and professional manner. - Keep accurate and up to date records . - Develop and implement policies necessary for improving the profitability and efficiency of a leasing department. JLL -India Aug’13 -Feb’16 - Proven ability to maintain excellent levels of service delivery to meet client requirements. - Experienced accounts administrator and team member with proven leadership and team working skills Lease & Legal document analysis: Conducting Tenant Lease & legal document analysis of US region. - Under my responsibilities as an Account Administrator with UHG, Phillips, Barclays Bank, Citi Bank, HSBC, Capital One Bank, Bank of America, Golfsmith, P&G, LF USA, IBM, Cisco, NBA, Ogle tree Deakin’s, Bryan Cave he was responsible for abstraction of leases, verifying and cross -checking abstracts and other data to ensure completeness and accuracy. - Client interaction: Doing client interaction for project updates, understanding client specifications for different projects & planning for future inflow of upcoming projects with new clients etc. - Client Database management: Maintaining database for various clients according to their needs & requirement by studying client specific rules. - Financial A/C management: Handling clients with financial management accounts which involve making payments to landlord, managing agents & third parties. - Project Validation: Reviewing & making changes based on client instruc tions to several client projects which have already done in database portals by third parties. - Reviewing leases & client portfolio’s: Auditing the work of team members which includes detailed review of cost schedules with dates & amounts, dates of events or options, conditions or services, obligations of tenants & landlord in terms of security deposits, bank guarantees, Letter of credit, tenant improvement allowances etc. - Managing team: Leading team of Analysts, resolving queries, quality control & timely delivery of projects of different clients and make them satisfy by meeting their requirements. - Evaluating Reports: Maintaining reports of quality, errors & productivity of team members which is helpful for higher management in closing interim & final appra isal and also giving proper feedback of performance. - Recording received documentation and information. - Performing Compliance Audit after Validation of Financial Leases. - Performing Performance Metrics Management of team and tracking production and ensure quality measures to be taken care. METLIFE -GOSC Apr’12 -July’13 - Pivotal in developing various reports for clients, finance department, regional as well as global teams for decision making process. - Maintained real estate data in the required system (eg. Harbor Flex, BIG). - Significant in abstracting leases and other lease or portfolio documentation. - Worked in Fe e Forecast, Dashboard. - Ensured that the agreed procedures and process flows are strictly adhered to in accordance with guidelines. - Generated all changes to the rent roll and audited the rent roll each month for accuracy. - Identified queries, data gaps and missing information. - Instrumental in resolving client queries, monitoring project progress and providing regular reports. - Verified and cross -checked abstracts and data to ensure completeness and accuracy. - Formulated standard checklists, templates, work flows and documentation for interaction with clients. - Functioned as a mentor and imparted training to new team members as well as to clients. - Conducted strategic level analysis like rental impact analysis, buy vs lease, competition scan, etc. GE C apital Real Estate Service Operations May’10 -Dec’ 11 - Worked on Southern & Central European real estate transactions supporting Region Manager, Portfolio Manager and Transact ion Leader. - Coordinated with Transaction Leader and Portfolio Manager of respective sub -region to assess development of transactions so that same can be incorporated with in Corporate, Capital, Aviation, Transportation, Health care, Home Business solution and Energy Real Estate application, GES (database). - Performed financial Analysis of a transaction from its Lease Agreement before execution. - Supported Portfolio Managers & Transaction Leaders to ensure compliance to all contractual requirements stated unde r the Management Accounting Procedures (MAP). - Tracked compliance requirements which include maintaining and updating trackers. - Developed reconciliation reports to ensure the creditability of information in the system. - Broker opinion of value from CBRE, Colliers & Cushman Wakefield, and performing Bridger test for Landlord, Reconciliation of Financials. - Transaction types: New lease, expired, exit, renewal, sublease, expansion, disposition, acquisition. - Finding matching properties through Brokers li ke: C & W, CBRE and Colliers International. - Organize viewings, Liaise with Client/Territory Manager/Other parties involved to execute smooth viewings. - Relationship with Internal & External customers & Business Development. - Ensure that trouble calls receive d from clients or tenants are acted upon - Administer damage deposits - Successfully completed the project for Draws process of the Commercial Real Estate Business (CRE) of the Commercial Finance vertical. - The process was the post - closing funding process, inv olving the construction and maintenance of CRE Properties. - Have exposure of mortgage cycle and aspects of loan servicing like insurance, tax, and securitization. - Loan Agreement -securitization of loan agreement & making sure that borrower are following reco rded business metrics (COC, DOCS) as mentioned in loan. - Verification of Documents provided by clients (like -Engineering Report, Title Report, Borrower’s Affidavit, Contractor Affidavit - B.Com.(P), Delhi University, 2007 - Class XII, Delhi, 200 4 : C.B.S.E. - Class X, Delhi, 200 2 : C.B.S.E. - Software – OVLA, GES, Harbor Flex, Big -E, Advanced MS -Office, HTML, MS -Excel & Word Professional - Linguistic - English, Hindi Educational Qualification Skills - Promoted as Senior Analyst in the first year of employment. - Promoted as Team/Project lead in the second year of employment Accolades