Администратор

Описание

LEVON GABRIELYAN
Abu Dhabi
Mohamed bin Zaued City
Star Village 86
+97153482074
levongab@mail.ru







PERSONAL
INFORMATION
LEVON GABRIELYAN
Date of birth : March 20, 1989
Sex : Male
Status: Single
WORK EXPERIENCE June 2018 – until the present St.Regis Saadiyat Abu Dhabi
Waiter
● Providing excellent wait service to ensure satisfaction.
● Taking customer orders and delivering food and beverages.
● Making menu recommendations, answering questions and
sharing additional information with restaurant patrons.

June 2015 – June 2018 Bank “Tochka” PJSC St. Petersburg
www.tochka.com
Customer service manager
● Attracts potential customers by answering product and
service questions; suggesting information about other
products and services.
● Opens customer accounts by recording account
information.
● Resolves product or service problems by clarifying the
customer's complain.
● Maintains financial accounts by processing customer
adjustments.Recommends potential products or services to
management by collecting customer information and
analyzing customer needs.
● Using special bank software.

Achievements: Created a good relationship with customers,
thereby bringing new customers to the Bank. Create good
reputation for bank because of high quality custo mers service.
Gave customers a great terms to work with the Bank.

April 2013 — May 2015: Local ship Astra Marine
● Meet and greeting the guest
● Help to choose food and beverages
● Be the best serviceman
● Cleaning workingplace

June 2011 — March 2013: Italia n cuisine “The Sun”
● Meet guest and lead them to table
● Present menu offer menu recommendations
● Manage the flow of guests into the restaurant
● Seeguests off say good bye

LEVON GABRIELYAN
Abu Dhabi
Mohamed bin Zaued City
Star Village 86
+97153482074
levongab@mail.ru

May 2006 — October 2010: Gant clothing store
Seller -advisor

EDUCATION 2012 -2015 Saint -Petersburg Polytechnical University of Peter The
Great. Masters in IT management.
Thesis: The terms of implementation of new formats into a traditional
business using an example of catering company.

2010 -201 2 National Open Institute of Russia
Bachelor in Production management
- formation and operation of production systems;
- management of production process ;
- management of production assets ;
- quality management;
- management of creation and development of new products

2006 -2010 Nevsky University of Culture and Language
Public Relationship and advertisement:
- Marketing
- Advertisement


PERSONAL SKILLS English – intermediate level
Russian – native

Advanced PC and MS Office user (Word, Excel, Power Point)

Skills:
● Negotiations
● Organizational skills
● Understanding customers needs

ADDITIONAL
INFORMATION
Open -minded, good skills of communication, self -organized and
responsible, persistent; goal -oriented;

I am looking for a job in hospitality area and would like to develop my
skills up to the highest results and to be the best in the customer
service.