Экскурсионный гид в Италию

Описание

15 years, in the hospitality industry under International management in Russia and on Cruise Liners

From March 2011 to July 2012 Restaurant "Buffalo Bill's" Steak House, Portomaso Marina, St.Julians ( Malta) , Night Club ''Plush Lounge Summer" portomasomalta.com
Bartender
* Preparing and serving drinks to customers following the recipes set.
* Preparing cocktails and mixing ingredients such as soda, sugar, water, etc.
* Helping guests choose the menu.
* Operating registers and other verification machines.
* Maintaining the liquor supplies and ordering for them when needed.
* Arranging display with bottles and glasses for smart looking bar counter.
* Handling cash and returning the change to customers.
* Cleaning and hygienically maintaining the bar and its various equipments.
From July 2007 to March 2010 Restaurant ''Pinochio''Italian Cuisine. Moscow ( high quality ) Restaurant "Da Albertoni " Italian Cuisine. Saint-Peterburg ( Traditional food )

Restaurant Manager
* Managing staff : schedule,training, service ( should be customer and service oriented)
* Control of quality and quantity of food and drink , inventory
* Control and monitoring of quality standards of the restaurant
* Welcoming of VIP customers
* Follow up of the reservations
* Financial reporting
* Running and renewing of documentation ( menu....)
* Relation with local administration ( Fire safety, Hygiene Department...)

From April 2005 to June 2007 Restaurant "Origami" Japanese and European Cuisine (200seats,club )
Restaurant " Sukovati" Japanese, Indonesian cuisine (120 seats )
Assistant Manager
* Preparation of restaurant work,organization and control of personnel, preparation of the dinning room
* Welcoming and placing of client
* Taking care of customer service , in the restaurant, ensuring teamwork , speed, quality....
* Service as a Team Manager
* Organization and holding of banquets
* Daily cash report

From May 2002 to November 2005 ' UNICOM'' Management Services, ( Cyprus )
The company was serving the cruise liner ' MAXIM GORKY'' *****, have been working during
various cruises around the world.
Bar waitress/Bartender
- Servicing during special events and shows
- Organization and control of the bar, cash report
- Personnel training,preparation of the wine card
- Report on the bar,inventory

From May 1995 to October 2001 " VIKING RIVER CRUISES" ( Switzerland )
Head waitress and Bartender in the hotel ' Peterhof " *****
The company was the owner of all a small tourist ship,cruise along rivers and canals of Russia and
Europe. The company was headquatered in Switzerland.
During those 6 years I had the opportunity to work as:
* Reception Administrator
* Head Bartender
* Waitress, then " Maiter d' Hotel "
Ensuring a high level of service for the hotel guests. Work in the hall, meeting guests, table selection, presentation
of the menu, aperitif, presentation and recommendation of wines. Participation in various events and seminars.

Russian : Native
English: Basic

ICH Company ( Swiss ) 1994 : Professional Certificate of Service
Fast Track training courses incorporating all aspects of services in High Class restaurant

MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION MERCHANT MARINE SERVICE
ETC " Marine systems", St.Petersburg, Passenger Ship Training Program for ratings and other personnel on passenger ships and passenger ships Ro-Ro

Personal qualities: Responsibility, ability to work under stress, commitment, willingness to raise professionalism, ability to take decision . People oriented. Communication.