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Cabin crew/customs service agent

100 000 руб

от 31 Августа 2025

Ирина Станиславовна

Возраст

42 года (15 Мая 1983)

Город

Санкт-Петербург
Возможен переезд в другой город

Гражданство

Россия

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Тип занятости

Полная занятость

Опыт работы

18 лет 9 месяцев

Customer service manager

Filbert в Санкт-Петербурге
Юриспруденция

8 лет 7 месяцев,

Июль 2017 - продолжаю работать

- managing the team of 10 regional sales agents;
- training the sales team on company services;
- promoting of company services at business exhibitions for enhancing brand visibility;
- consulting key clients on company services;
- creating commercial proposals and presentations tailored to client needs;
- preparing reports for top management with offers of improving customer service.

Customer service manager

Baltic Bank в Санкт-Петербурге
Банки / Инвестиции / Лизинг

5 лет 2 месяца,

Май 2012 - Июль 2017

- negotiating personal and corporate loans with partners and VIP clients, concluding contracts;
- collaborating with managers of car dealerships and real estate agencies;
- developed 4 innovative banking products;
- managing the team of 36 regional sales agents;
- coordinating the launch and operations of new bank sales offices;
- monitoring competitors services and pricing, adapting sales strategies for improving market positioning;
- handling customers complaints.

Sales consultant

Sber Bank в Санкт-Петербурге
Банки / Инвестиции / Лизинг

2 года 2 месяца,

Март 2010 - Май 2012

Russia
- cross selling and upselling banks products to maximize revenue;
- consulting on products and services;
- handling and analyzing customers complaints/feedbacks;
- responding to emails/ phone calls.

Sales specialist

Promsvyaz Bank в Санкт-Петербурге
Банки / Инвестиции / Лизинг

2 года 10 месяцев,

Май 2007 - Март 2010

- direct sales of multi-banking products to incoming clients;
- sourcing new clients and opening accounts.

Образование

Институт экономики и финансов

Высшее

Банковское дело , экономист

Гатчина, 2000 — 2005 гг.

Иностранные языки

Английский — Разговорный

О себе

I have more than 10 years of experience in the consulting field and direct sales, working with VIP clients, negotiations with corporate clients, promotion company products at business exhibitions, extensive experience in working with payment documentation.

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