Support Specialist with English

Описание

JOSEPHINE AMA ADDO
21A Zaporozskaya
phinaaddo@gmail.com

EDUCATIONAL BACKGROUND
National Research University- Higher School of Economics
Masters' in Finance (2021- to present)
University of Ghana, Legon
Bachelor of Arts in Sociology (2006 - 2011)
The Institute of commercial management (ICM -UK)
Single-subject diploma in financial management (2011)
CORE SKILLS
Good communication/listening skills.
Excellent interpersonal skills.
Good team player.
Pro-active, hardworking, and confident.
Can work without supervision and cope with pressure.
WORK EXPERIENCE
IZWE SAVINGS AND LOANS COMPANY LTD (Nov. 2018-0ct. 2020)
MONITORING OFFICER FOR NORTHERN SECTOR
Responsibilities:
Carry out audit on all accounts in different branches.
Write a branch report based on findings after auditing and field monitoring.
Advice branch based on findings.
monthly visit of savings team in different branches
THE SEEDFUNDS SAVINGS AND LOANS (June 2018 - Nov.2018)
CONSUMER BANKING OFFICER
Responsibilities:
Achieve individual and departmental sales goals through new business sales, referrals and retention of account relationships.
Assist in the implementation of strategies to achieve goals developed for the branch as part of the company's overall strategic plan.
Providing periodic reports to your Head of Department and other Head Office Divisions if required.
Monitoring of overdrawn accounts and delinquencies.
Ensure that loans application received are worked on and sent for approval within 48hrs
Process consumer loan application and send for approval within 48hrs


THE SEEDFUNDS SAVINGS AND LOANS (May 2017 - June 2018)
CASA CORDINATOR
Responsibilities:
Conduct audit on activities of mobile banker to ensure all deposit are accounted for.
Drive and motivate team members to achieve the right liability (casa)
Ensure that client complains are addresses with appropriate units.
Provide managerial and supervisory role to subordinates.
Responsible for training of subordinates.
EQUITY SAVINGS AND LOANS LTD (July. 2016 - May 2017)
SALES COORDINATOR
Responsibilities:
Coordinating and supervising of mobile banker and making sure they meet their targets.
Preparation of sales executive's weekly performance report and submitting to branch supervisor for assessment.
Deepen relationship with mobile banker client on field.
Auditing of each sales executive's client Accounts.
Zoning of sales executives in new catchment areas.
Prepare branch deposit report for sales executives for the month and attend MPR with branch manager to present report.
Assist branch manager in taking decision in the branch.
Take up administrative responsibilities in absence of branch manager.
EQUITY SAVINGS AND LOANS LTD (Apr. 2016 - June 2016)
INTERNAL AUDIT OFFICER
Responsibilities:
One on one checks on client passbook.
Ensuring that client balances on passbook and system balance correspondence.
Monthly audit of each mobile banker client's passbook.
Visiting of mobile banker's client to deepen relationships.
EQUITY SAVINGS AND LOANS LTD (Mar. 2014 - Apr. 2016)
TELLER
Responsibilities:
Receive and make payment and daily updаtеof cash, cheque deposit and loan repayment.
Update vault book daily and send end of day cash to vault.
Manage client account, need and complaint.
Submission of daily report of cash to supervisor
JEFAM MICROFINANCE COMPANY LIMITED (Dec. 2012 - Oct. 2013)
CREDIT OFFICER
Responsibilities:
Explain loan products and credit options to clients.
Obtain applicant information for loan application, analysis applicant's financial status
Property evaluation to determine feasibility of granting loans.
Submit applications to credit analyst for verification and recommendation.
Review, updаtеcredit files and prepare report to send to customers whose accounts are delinquent.
Train field officers on loan products and take up manager's responsibilities in his/her absence
NATIONAL SERVICE PERSONNEL (Oct. 2011- Nov 2012)
NSIANA D/A JUNIOR HIGH SCHOOL, ASHANTI REGION.
Social Studies/Home Economics Teacher
Responsibilities:
Prepare course contents, notes, test and assignments.
Supervise classes to ensure all student are learning.
Deliver instructions to each student is learning.
Plan and implement educational activities.
Allocate and grade homework, assignment and test.
Prepare student reports.

HOBBIES: Reading
REFEREES
JAMES KEYEDE HEAD,
SME & CORPORATE BANKING
THE SEEDFUNDS SAVINGS & LOANS ACCRA
+233246843506

TINABEL OFORI
HUMAN RESOURCE MANAGER
EQUITY SAVINGS & LOANS ACCRA
+23324233161