Операционный директор (COO)( Salesmatch )

Описание

GOKSEL CIVAK
Chief Human Resources Officer | HR Director | CHRO

! Moscow, Russia " +7 985 721 93 93 ✉ gcivak77@gmail.com in
linkedin.com/in/goksel - civak - 50308263
! Citizenship: Russian Federation & Republic of Turkey | " Russian ·
English · French · Turkish
15+
years in HR
2000+
employees managed
4
languages

PROFESSIONAL SUMMARY
Results - driven CHRO with 15+ years of experience building and scaling HR functions in large international
companies across retail and construction. Expert at positioning HR as a true strategic business partner — from
designing people strategies to delivering measurable impact on EBITDA through workforce optimisation, talent
development and digital transformation.
Proven track record: red uced retail staff turnover from 132% to 86%, cut vacancy rate from 14% to 1 – 3%,
increased store performance scores from 65% to 88%. Managed annual payroll exceeding RUB 1.5 billion at 96%
budget execution. Experienced in leading multi - regional HR teams (20 + people), partnering with C - suite and
delivering large - scale transformation under uncertainty.

CORE COMPETENCIES

Strategy & Organisation
▸ HR strategy aligned with business goals
▸ Organisational design & change management
▸ Headcount planning & cost optimisation
▸ EBITDA - driven HR management
HR Function
▸ Full - cycle recruitment incl. C -
suite
▸ Performance management &
KPIs
▸ L&D, talent management &
succession
▸ Compensation & Benefits,
payroll (FOT)

Digital & Analytics
▸ HR digital transformation & AI adoption
▸ HR analytics & Power BI dashboards
▸ ATS, CRM, 1C, Axapta, TM1
▸ HR process automation
Leadership & Culture
▸ Multi - regional team
management
▸ Employer brand & EVP
▸ C - suite & board - level
partnership
▸ Crisis & transformation
management

PROFESSIONAL EXPERIENCE
COLIN'S RUSSIA & BELARUS
HR Director (HRD / CHRO)
October 2014 — December 2025
International fashion retail chain · 200 + stores · 2,000+ employees · Russia & Belarus
Key Achievements:
▸ Reduced staff turnover from 132% to 86% —

▸ Cut vacancy rate from 14% to 1 – 3% —
▸ through a full redesign of talent acquisition and EVP
▸ Raised store performance scores from 65% to 88% in 2 years —
▸ co - authored 'Colin's Store Standards & Principles' document, KPI framework, training programmes and
mystery shopper programme
▸ Managed RUB 1.5B+ annual payroll at
▸ 96% budget execution
▸ Streamlined office headcount from 210 to 150 while maintaining operational effectiveness
▸ Led HR digitalisation: ATS implementation, BI analytics, AI tooling and end - to - end HR process automation
Responsibilities:
▸ Full HR function ownership: recruitment, C&B, L&D, employer brand, HR admin, labour safety
▸ Multi - regional HR team management (20+ people across functions)
▸ HR strategy design an d execution in alignment with business objectives
▸ C - suite and shareholder - level HR partnership
▸ Corporate culture development and employer branding

RENAISSANCE CONSTRUCTION (Russia)
Head of HR Department
July 2006 — October 2014
Major international construction company · Large - scale projects in Russia · 5,000+ employees
Key Achievements:
▸ Built HR function from scratch on large - scale international construction projects (budgets up to $1B)
▸ Implemented unified HR standards across multinati onal workforce (20+ nationalities), reducing HR risks and
conflicts
▸ Optimised recruitment pipelines in a talent - scarce industry, ensuring full project team staffing within deadlines
▸ Managed all immigration and work permit processes for international specia lists under Russian labour law
Responsibilities:
▸ End - to - end HR management: recruitment, onboarding, C&B, KPIs, learning & development
▸ Russian labour law compliance and HR risk management
▸ On - site HR and administrative function leadership

BETA GROUP (Russia) / ENKA (Guinea)
HR & Administrative Supervisor
September 2003 — July 2006
International construction projects in partnership with Bouygues International (France) and Caddell (USA) · Operational
HR management and administrative support

EDUCATION & CERTIFICATIONS
Education
Galatasaray University, Istanbul
Bachelor of International Relations, 2002
Language of instruction: French
Certifications
▸ SKOLKOVO — Leadership & Influence in
Organisations
▸ Externa France — Training Methodology &
Performance Metrics
▸ Assessment Systems — DISC, EICOM,
STEP
▸ Assessment Systems — Professional
Assessor

LANGUAGES
Turkish Russian English French

Native Fluent (C2) Fluent (C1) Fluent (C1)