Специалист по работе с клиентами

Описание

Nationality: Mexican
Marital status: Married
Address: Novosibirsk, RUSSIA, 630129

Summary
Professional, experienced and responsible in IT Management, willing to contribute to the decision-making process of the institution through both my knowledge and experience, supported on leadership skills and excellent availability. Ready to propose initiatives for the organization for immediately benefits. Capable to be a leader and guide within my work environment.

Professional Experience
Project Manager Professional - Continuous Education Portal
2016/07 - 2017/03 Secretaría de Educación Pública Mexico City
Activities: Interpreting business requirements. Development of project plans for the development and design solution. Integration between Suppliers, Users & Technical Team. Management Project complete cycle with adherence to standards ITIL and PM Book. Project monitoring and control, leadership and management and technical team. Reporting, monitoring the work plan, risk care and troubleshooting. Management and control of resources. Production and Stabilization for the release. Support for the design and infrastructure management environments. Business Intelligence reports for senior management, catalogs' system management, support for the service desk, support application management and maintenance of the database.

Achievements: Continuous Education portal was implemented on time, the teachers enrolled in the portal percentage exceeded 25% the initial estimate thanks to the intuitive interface of the system. Registration courses with Higher Education Institutions are successfully integrated through Web Services and with this time tracking and registration of teachers were reduced by 1000%. Operating costs were reduced by approximately 45% thanks to the design of the solution, which allows easy management of courses and exchange of information with Federal Entities.

Project Manager Professional & Developer - Residual Water Treatment Plant

2016/02 - 2016/06 Medio Punto Arquitectura y Construcción S.A. de C.V. Mexico City
Activities: Monitoring automation projects for treatment plant wastewater. Design user end interfaces for automate recycle water plant through PLC's. Manage MySQL Database for data gathered from PLC's. Develop user-end applications with JAVA and PHP to consume data from PLC's. Research and Development to diversify the company with new products and services.

Achievements: As developer, I contributed with the reduction of expenses, by solving final estimations of the exploited water through software services versus the high cost of PLC's and their infrastructure related to them. My proposals for new projects have been well received for new clients and main executives of the company. My monitor to the project for automation of plants led good development.

Director de Master Data Management & Data Quality
01/2015 - 12/2015 Secretaria de Educación Pública Mexico City

Activities: Definition of master data, survival thresholds, correlation rules and data schemas for Master Data Management repository. Project Manager and definition of business rules to process Data Profiling, Data Analyst and Data Quality for various sources of data from various business areas, mainly for data Teachers, Students and Schools. Preparing Work Plans for processes Data Quality and Master Data Management. Preparation, shipping, receiving and validation Information confront with the Ministry of the Interior to validate the Unique Population Registry Code (CURP), and the Ministry of Finance to validate the Federal Taxpayers Registry (RFC). Generation of Functional Requirements for Web-Services consultation, adds, and changes in the Master Data Management. Advice and guide teams in processes Data Quality and Master Data Management. Development, promotion and strengthening of data governance standards in the institution. Process Integration Data Quality and Master Data Management to the value chain of processes in the Business Units.

Achievements: As Director of DQ and MDM, the quality of information sources improved (corrected or enriched) by 80%, about 97% of the CURP's students and 89% of teachers in the MDM were validated with RENAPO, about 88% of RFC's teachers in MDM, were validated against SAT. I defined standards and processes for DQ, with it, MDM got enriched with historical information from legacy systems and new data sources exercise from 2013-2015 such as: National Census of Teachers, Schools and Students 2013, catalog of Schools, Statistics educational, databases certificates, among others. I consolidate an implementation of a Master Data Management from 15 different information systems, which allows for query and updаtеusing Web-Services and allows integration with other systems in all Mexico's States.

Director of Information Technologies
01/2014 - 12/2014 Secretaria de Educación Pública Mexico City
Activities: Management and control of work teams and suppliers. Creating work plans aligned with business needs. Integrator, generator solutions and attention to business users. Identify and propose initiatives for IT. MAAGTIC artifacts care for projects with providers and arrangement of infrastructure with the Data Center. Review and support for the creation of Technical Annexes to third party services, such as data center and software development services and information processing services. Technical care for audits of the Internal Control (OIC) and the Superior Audit of the Federation (ASF). Review Deliverables from service providers based on existing contracts. Control and management of resources in the Data Center such as virtual machines, databases, communications, firewalls, access. Control of development projects. Monitoring projects of software development.

Achievements: My participation in the project "Management Information System and Education" (SIGED) contributed to be declared as Information National Interest by the National Institute of Statistics and Geography (INEGI).

I helped in the care of audits by the OIC and the ASF with satisfactory results for the Directorate General. Initiatives and projects to my office, aligned with institutional needs are successfully implemented.

Director of Databases
05/2013 - 12/2013 Secretaria de Educación Pública Mexico City
Activities: Logical and physical data modeling. Generation of layouts and exploitation of results of the National Census of Schools, Teachers and Students 2013. Analysis with SPSS statistical information from the National Census of Schools, Teachers and Students 2013 (CEMABE 2013), Federal Payroll and Education Statistics. Definition and construction of ETL processes. Mirrors management, access, user profiles, databases, data dictionaries. Monitoring and maintenance, storage management, blocks and logs of institutional databases. Assurance of data integrity.

Achievements: My participation in the definition of models and exploitation of CEMABE 2013 proved to be key to success. Data models and ETL processes contributed to reducing by 1000% times for the execution of federal teacher payroll processes and exchange of information with federal entities. Successfully implementation of ExaData which improved by 2000% the execution of production processes in the various systems of the Secretariat for Planning and Evaluation of Educational Policy.

Head of Department of Information Technologies Services
09/2006 - 2013/04 Servicio de Administración Tributaria Mexico City
Activities: Project Manager for Business Intelligence, ETL, Data Duality and Consistency of information on various topics of business areas. Support senior management in decision-making to accelerate the development of IT projects. Coordination and supervision of projects for the Data Warehouse. Advice to business areas on IT projects. Defining strategies for the success of IT projects. Authorization and review of budgets and work orders related to IT projects. Development of work plans for IT projects. Generation of ETL processes and special operations in various institutional sources of data. Analysis of business requirements and attention to business users, facilitating understanding between users and Technical Development. Monitors Generation of Data Quality and Profiling. Architecture design for the reception and integration of the Internal and External Sources Information. Understanding the needs of the substantive areas. Establishing agreements with other authorities in achieving the objectives set. Standardization of processes for certification Factory Data Cleansing under ISO 9000. Definition of layouts for information exchange.

Achievements: Led the development and put into production automation MOEA risk model, which allows to identify taxpayers and reactivate suspended, this model is estimated reactivate 1% (400,000) of taxpayers discharged from the register. I defined standards, designed the architecture processes data quality and contributed to the development of automation to enhance the standard of taxpayers through external sources of information, which increased by more than 5% (about 2.5 million taxpayers). Implemented successfully processes for the exchange of information with financial institutions, this month is fed back to the same of 2 - 5 million RFCs that are exempt from taxes.

Technical Support Specialist - Data Quality
2004/12 - 2006/08 Controladora de Servicios Integrales, S.A. Mexico City
Activities: Functional and Performance Specifications Technical specifications derived from user requirements to generate reports Accounting Records. Research data models ERM, CRM and PeopleSoft GL for the Data Warehouse. Architect and Process Modeler Data Quality for loading the CRM. Leader and coordinator of projects related to Quality Data and Information Databases and sources outside the institution to enrich the roster of contributors. Architect and Process Modeler for Data Quality. Automation of hygiene Taxpayers Registry. Definition of working standards for hygiene, standardization and matches. Documentation of Data Quality processes. Catalog management addresses to entity and municipality level. Interviewer applicants for contracts for the area of ​​data quality. Head of Data Quality in the absence of the Deputy Administrator.

Achievements: I designed the original version of the architecture for information exchange with external sources, which is aimed at enriching the register of taxpayers and updating the general data of the same. I implanted the first version monitors Data Quality and Data Profiling, which allow evidence in real time or by batch processes the reality of the data in databases Data Warehouse SAT, sources of benefit information are the Census Taxpayers, Tax Forms and IDE. I established strategies for data quality processes and homologate how developers work, with this time care Data Quality requirements were reduced by 80%.

Head of Department of Data Quality
2003/06 - 2004/12 Servicio de Administración Tributaria Mexico City

Activities: Coordination for Assisted Matching for the Register of Taxpayers against external sources. Matching Information optimization to increase the assertiveness of the results. Defining standards for hygiene and standardization of information. Prototype development for matching on line with Java. Coordinating the generation of catalogs for state and municipality. Link between consulting and transformation area for the interpretation of hygiene applications, validation of the quality of the product delivered by the consultants. Application development, programs and routines with Java, C, and Visual Basic for automating processes RFC statistics and conduct hygiene processes, standardization and matching-information management software hygiene Databases and generating processes for the purification and cleaning of the databases. Development and maintenance of Web pages related to the matching of information.

Achievements: I designed and built a software to connect to the servers of the 66 districts and generate statistics themselves, this application run times reduced by 800%. I developed an application to automate the generation of indicators Taxpayers Registry, with this, the generation times of the indicators were reduced by 200%. Coordinated processes crossings assisted to sources of information, with which the number of records to match increased by 3%.

Support Engineer

2002/02 - 2002/11 SIC, Soluciones Integrales en Computación Mexico City

Activities: Care and support to the customers of the company. Preparation of quotations for customers. Consulting and advisory services on Windows NT Server, Windows 2000 and Linux. Migration of NT servers and workstations 9x. Assembly and repair of PC's and Laptop's (Pentium IV, Celeron, Duron, Athlon XP). Processing routines in Java for Web pages and billing systems. Structured cabling.

Achievements: I contributed to increasing the customer base by 25%. I increased the portfolio of training services to companies and to individuals. I designed a software to manage the operation and customer service.

Network Administrator
1998/09 - 2002/01 Editorial Themis, S.A. de C.V. México D.F.

Activities: Setting up file servers, and fax with Windows NT Server 4.0. Structured cabling network (RG58 and RJ45). Installation of remote access. Backup management information on magnetic tapes and compact discs. User account management, access and security. Preventive and corrective maintenance to computer equipment. Assembling computers Pentium, Pentium II, Pentium III, Celeron, K6, K6-2, Athlon. Technical assistance to users.

Achievements: Migrate the network topology coaxial cable to RJ45, thereby improving the level of high availability of the network and the speed of it by 1000%. I normalized the computer equipment in the network and established security schemes to improve staff productivity with this productivity increase in operating sales staff, editing and production. I installed Windows domain server with internal mail and fax capabilities, these technologies reduced spending on consumables: fax, toner and paper by 35%.

Teacher of Computer Programming
1998/07 - 1998/11 CONALEP - Xochimilco México D.F.

Activities: Visual Basic for students in the final grades.

Achievements: I contributed to the performance of students, from 75 of good grades to 85%.

Head of Computer Room
1995/08 - 1997/08 ESFM - IPN México D.F.

Activities: Installation of a computer network with a Linux server and 20 terminals with Internet access (Windows 3.11, and Windows 95). Software installation required by users of the room, such as MS-DOS, Windows 3.11, MS-Office, Borland C ++, Visual C, Page Maker. Network administration room, security, Internet access, email, and users.

Achievements: Implemented the first computer network with Internet access for all students of ESFM, from poor Internet entry of 20% to 95% people. Successfully installed a mail server for the students in general 20% of students with email 35% more benefited from this server.

Systems Assistant (Internship)
1994/08 - 1995/08 C.B.T.i.s. No. 218 Tlaxcoapan, Hidalgo

Activities: Training for external staff of the courses: MS-DOS, Windows 3.1, dBase III Plus, Lotus 123. Preventive and corrective maintenance of computer equipment and peripherals maintenance. Management computer room.

Achievements: I contributed to the installation of a Novell Netware server, with which the school has benefited from the first LAN for academic study. During my participation in job training 90% of participants finished successfully.

Technical representative
1994/05 - 1995/02 COVYM Tlaxcoapan, Hidalgo

Activities: Preventive and corrective for computers 80286, 80386 and 80486. Assembly of computers 80486 and 80386. Marketing of computer equipment (hardware and software). Dealing directly with customers at the counter.

Achievements: During my time I helped to increase sales of assembled equipment by 10%.


Education
Master's degree
2009-2010 Instituto Tecnológico de Estudios Superiores de Monterrey Mexico City

Title released in MBA in Information TechnologyOverall achievement 9.92
Bachelor's degree

2000-2004 Universidad del Valle de México - Campus San Ángel Mexico City

Title and Professional Certificate in Systems Engineering releasedOverall achievement 9.85 Honorific mention

1995-1997 Escuela Superior de Física y Matemáticas - IPN Mexico City
Truncated career Degree in Physics and Mathematics, 40% credit

Diploma
2007 Universidad Virtual Tributaria y de Comercio Exterior - SAT Mexico City

Diploma in leadership skills to sub administratorsOverall achievement 9.0

Technical high school
1992 - 1995 C.B.T.i.s. No. 218 Tlaxcoapan, Hidalgo

Certificate of Studies and Charter as Computer Programming Technician Overall achievement 9.21

Courses
2001 GAL, Obras y Multiservicios Mexico City

Windows 9x y NT Networking 60 hrs.
Maintenance and repair of PC's 60 hrs.

2002 SIC, Soluciones Integrales en Computación Mexico City

Introduction to Computer Networks 60 hrs.
Assembly and Repairing of PC's 60 hrs.
C/C++ language 30 hrs.
Programming Methodology 30 hrs.
Internet 30 hrs.

Languages
Spanish: Native 100% English: Advanced 95% German/Russian: Basic/technical 25%

Training
11/2011 BIS Soluciones Mexico City
Cognos BI Analysis Studio: Analyze Data v10.1 8 hrs.

11/2011 ITERA Mexico City
Advanced DataStage for Parallel Jobs v8 32 hrs.

03/2010 SAS Mexico City
SAS DataFlux Data Quality Workshop 40 hrs.

03/2008 Grupo Scanda Mexico City
IT governance, COBIT, ITIL and best practices 12 hrs.

12/2007 KED Mexico City
MS Office SharePoint 2007 management and configuration 8 hrs.

12/2007 KED Mexico City
MS Office SharePoint 2007 migration and installation 24 hrs.

08/2006 SPSS México Mexico City
Advanced Models with Clementine 10.1 20 hrs.

07/2006 SPSS México Mexico City
Data Manipulation with Clementine 10.1 20 hrs.

03/2006 Compusoluciones Mexico City
AllFusion Erwin Data Modeler 40 hrs.

03/2006 Computer Associates Mexico City
AllFusion Business Process Modeler 40 hrs.
AllFusion Model Manager 40 hrs.

10/2003 Quartas - Grupo Scanda Mexico City
Trillium Data Quality Workshop 30 hrs.

08/2001 Qualitrain Express Mexico City
JAVA for clients 30 hrs.
JAVA for servers 30 hrs.

10/2000 Windesk Mexico City
Visual Basic programming 20 hrs.

Skills and Abilities
* Responsible
* Results oriented
* Teamwork
* ITIL & PM Book experience
* Oral and written communication
* Efficient solutions to problems
* Decision-making capacity
* Coordination of projects
* Objective vision for work
* Experience in dealing with public
* Conflict management
* Dynamic, proactive and initiative

* Personnel management
* Interpretation of requirements and applications
* High availability
* Ability to transmit knowledge
* Able to negotiate and establish agreements
* Ability to lead and form working
* Enterprising, innovative, creative and tenacious
* Excellent customer service
* Generation of alternative solutions
* Analytical skills
* Integrator own and others' experiences
* Able to work under pressure

IT Skills
Programming languages:
Java, Pascal, SQL-ANSI, C/C++, HTML, .NET, JavaScript, VBScript, ASP, Perl, Assembler, XML.

Platforms:
Windows 10, Windows 8, Windows 7, Windows XP/9x/2000 Pro, Windows Vista, Windows NT/2000/2003/2008 Server, Linux, UNIX: HPUX/AIX/BSD/Solaris, Mac OS.

Software:
MS Office, MS SharePoint 2003/2007, CA ERWin , Acrobat Professional, Omni Page, Corel Draw, Microsoft Project, Flash, Paint Shop Pro, SPSS, COI, NOI, SAE, MS Outlook, MS Exchange, MS Visio, UltraEdit.

Hardware & Networking:
Internal PC components, peripherals, architecture PC's, PLC's, laptop's and servers, Intel and compatible processors, structured cabling, networking devices, VPNs, routers configuration.

Data Bases, Data Warehousing:
SQL Server, DB2, Informix, Oracle, MS-Access, Fox Pro, BPM, Erwin.

MDM, DQ, ETL & BI:
Oracle Siebel MDM, Trillium Software Data Quality, Informatica Data Quality, SAS DataFlux, Omikron Address Center, IBM DataStage, IBM Cognos.