Customer Support Manager (with English), remotely

Описание

Vershinina Anna
Female, 27 years, born on 17 January 1995

+7 (919) 1143029
vershininaanya@gmail.com — preferred means of communication

Reside in: Saint Petersburg, Russia
Citizenship: Russia, work permit at: Russia
Ready to relocate, ready for r emote work
Desired position and salary
Customer Support specialist
Employment: full time
Work schedule: remote working, full day
700
USD

Work experience — 4 years 1 month
December 2021 —
till now
4 months


Helpo
helpo.company/
Business Services
• Call Centers, Operations Control Services
Customer Support specialist
My duties are to serve users of various fitness applications and providing support in the form of
correspondence in English. I have experience working with users’ objections, refunds, feature
requests, bugs. I have used for processing tickets - Front, Intercom, Zendesk, for tracking user’s
activity - Amplitude, as a source of knowledge base and updates - Confluence, for coordination
with other teams for bug reports , feature requests and organizing my own tasks - Asana.
March 2019 —
November 2021
2 years 9 months


Learning Group private English school
Saint Petersburg, learning -group.ru/
Educational Institutions
• Teaching Foreign Languages
English teacher

September 2017 —
August 2018
1 year



Secondary School No. 54, Chelyabinsk
English teacher

Education
Master
2019 Chelyabinsk State University , Russia
Faculty of Foreign Languages, translator

Bachelor
2017


South Ural State Humanitarian Pedagogical University
Faculty of Foreign Languages, English teacher
Tests, examinations
2019 Cambridge Assessement English, Teaching Knowledge Tes t
Key skills
Languages Russian — Native
English — C2 — Proficiency
French — A1 — Basic
Skills - I can listen to people attentively and patiently
- I am not indifferent to the problems of customers and try to provide a prompt
solution to the problem
-Thanks to the experience of remote work, I can organize my tasks on my own and
meet deadlines
- Ability to work with Microsoft office programs: Excel, Word, Power Point, and Google
docs
-Teaching experience gave me the skill to explain complex things in s imple words in an
accessible way
- I know how to work in a team, listen to advice and share experience
Additional information
About me I am looking for a customer support job with opportunities to develop and improve my
skills. I would also be glad to get new knowledge about digital and IT sphere. I’m ready
to learn new information and use it in practice.
Concerning my experience, I have taught English i n a private school. In addition to
English classes, I also conducted introductory lessons and individual consultations to
help students. I know how to calm people in case of their negative mood and conflict
behavior, and suggest a solution to their problem . I am not indifferent to customers.
Besides, I’ve been working for 4 months as a Support specialist. My duties are to serve
users of various fitness applications and providing support in the form of
correspondence in English. I have experience working wit h users’ objections, refunds,
feature requests, bugs. I have used for processing tickets - Front, Intercom, Zendesk,
for tracking user’s activity - Amplitude, as a source of knowledge base and updates -
Confluence, for coordination with other teams for bug reports, feature requests and
organizing my own tasks - Asana.
Let me mention, that I have been working remotely for almost 2 years, that’s why I am
able to organize my work routine myself. I take deadlines seriously.

I know how to work in BITRIX, Google docs, Microsoft Office programs.
If my qualification allows me to become part of your team, please, take a look at my
resume. It has more details about my work experience and education.